In addition to our base managed services,
clients with the Virtual Dedicated,
Advanced Infrastructure, and
Dedicated Hosting
plans have the option of upgrading to Complete Care Managed Services, an even higher
level of service that more completely ensures the uptime, performance, and reliability they depend on.
(This higher level is standard for Shared Webfarm plans.) At just $125/month per server, our Complete Care Managed
Services program includes:
- General Phone and Email Support from Microsoft Certified System Engineers
- Managed Redundant Network and Perimeter Security
|
- 24x7x365 Phone Critical Support
- Dedicated Microsoft Certified Support Team who knows your business and configuration
|
- Microsoft Critical Patching
- Weekly and Daily System and Data Backups
- Microsoft Windows Security Management
- Microsoft Windows and Active Directory User Management
|
- Setup and Configuration of Internet Information Server, including application pools, websites, and FTP sites.
- Setup and Configuration of Microsoft SQL Server, including permissions, users, and databases.
|
- System Monitoring, including uptime ping check, CPU usage, and disk space usage.
- Web Monitoring, including HTTP content checking and HTTP page load time alerts.
|
- SQL Server Monitoring, including SQL Server service monitoring and SQL query monitoring.
|
- Resource Trend Tracking, including RAM, CPU, and disk usage. Other trending available at request.
|
- Base System Troubleshooting
|