How OrcsWeb is Different
"Remarkable Service. Remarkable Support."—that is what sets OrcsWeb apart from the competition.
At OrcsWeb, we have a different perspective from many hosting companies. We want to serve our clients so well that they don’t ever have to worry about their Internet site. We don’t just respond when you have a problem; we identify potential future issues and communicate ahead of time to prevent them. From Day One, you have everything you need; no extra charges later you hadn’t foreseen. Here are just a few examples of the OrcsWeb difference.
How OrcsWeb Managed Hosting Compares
| OrcsWeb | Other Hosting Providers |
|---|---|
| "Managed Hosting" means we take care of your site so you can take care of your business. It includes operating systems patches; server online alert monitoring; recommending alternatives that may save you money or improve overall site performance -- before you're even aware of an issue. Every client receives this at no extra charge. | "Managed Hosting" means they notify you when something goes wrong. Patch installation is extra. Proactive notification is either unavailable or provided at an increase in support charges. |
| Full back-ups, guaranteed. You get the space required for a complete back-up every time at no extra charge. | Fixed amount of back-up space. If your data set is larger than this amount, your back-up is incomplete. Getting a full back-up may require changing hosting plans or incurring extra charges. |
| When you contact support, we start working on your issue immediately, without time consuming forms or bureaucracy. Your 24-hour Support Team is highly knowledgeable & certified in Microsoft technologies. Every client receives this at no extra charge. | When you contact support, your ticket gets placed in a long queue of tier 1 support personnel, someone responds & tries to address your issue. |
| We allocate bandwidth to each client -- ensuring its total availability to you -- regardless of what other clients are using and never throttled. | Your plan includes "x" amount of bandwidth but it's not dedicated to you. Like overselling airline seats, they assume that not all customers will need their full allocation. So you may fall short if too many clients peak at the same time. |
| We work to maximize your satisfaction! | They try to minimize the pain. |
OrcsWeb Managed Hosting
"Great service, love working with OrcsWeb."
— Mike Nowlin, Springbox
