Attention:
ORCS Web, Inc Privacy Policy
Effective date: May 15, 2013
This privacy policy describes how ORCS Web, Inc. collects and uses the personal information you provide on our Web site, www.orcsweb.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
ORCS Web, Inc. complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. ORCS Web, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view ORCS Web, Inc.’s certification, please visit http://www.export.gov/safeharbor/
Collection and Use of Personal Information
We collect the following personal information from you
- Contact information such as name, email address, mailing address, phone number
- Billing information such as credit card number, and billing address
- Information about your business such as company name, company size, business type
As is true of most web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.
We use this information to
- Fulfill your order
- Send you an order confirmation
- Send you requested product or service information
- Respond to customer service requests
- Securely validate and administer your account
- Send you newsletters, including new product announcements
- Respond to your questions and concerns
- Send maintenance notifications
Newsletters
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. You can either use the unsubscribe mechanism in these emails or log into your account and under “Personal Profile”, you can change your communication settings.
Information Sharing
We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.
We may provide your personal information to companies that provide services to help us with our business activities such as payment processing, marketing activities and emailing communications. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personal information
- as required by law such as to comply with a subpoena, or similar legal process
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
- if ORCS Web, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
- to any other third party with your prior consent to do so.
Cookies and Other Tracking Technologies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do link the information we store in cookies to personally identifiable information you submit while on our site.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited. Disabling of cookies in your browser will render the online shopping cart and signup process unusable. If you decide to forgo cookies and still want to sign up, we can handle that process manually through contact with our sales department at sales@orcsweb.com.
Third Party Cookies
The use of cookies by third parties is not covered by our privacy policy. We do not have access or control over these cookies.
Other Third Party Tracking
Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do tie the information gathered to our Customers’ or Users’ personally identifiable information.
Links to Other Web Sites
Our Site includes links to other web sites whose privacy practices may differ from those of ORCS Web, Inc. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.
Security
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at support@orcsweb.com.
Widgets
Our web site includes social media features, such as the Facebook Like button and widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.
Public Forums
Our web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at support@orcsweb.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Customer Testimonials
With your consent we may post your testimonial along with your name. To request removal of your personal information from Testimonials or comments please contact us at support@orcsweb.com.
Access
If your personally identifiable information changes, you may update or amend your information by logging into your account and going to “Personal Profile” or by emailing support@orcsweb.com. If you no longer desire our service, please email support@orcsweb.com.
We will respond to your request to access within 30 days.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@orcsweb.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Notification of Privacy Policy Changes
We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Complaint Information
In compliance with the US-EU and US-Swiss Safe Harbor Principles, ORCS Web, Inc. commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact ORCS Web, Inc. at:
ORCS Web, Inc. has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by ORCS Web, Inc., please visit the BBB EU SAFE HARBOR web site at http://www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
Additional Contact Information
You can contact us by email at support@orcsweb.com or by writing us at:
ORCS Web, Inc.
3020-I Prosperity Church Rd
PMB 248
Charlotte, NC 28269