Complete Care Managed Services

Service and Support

• General phone and Email support from Microsoft certified system engineers
• Managed redundant network and perimeter security

• 24x7x365 phone critical support
• Dedicated Microsoft certified support team who knows your business and configuration

Advanced System Administration

• Microsoft critical patching
• Weekly and daily system and data backups—14 day retention
• Microsoft Windows security management
• Microsoft Windows and active directory user management

• Setup and configuration of Internet Information Server, including application pools, websites and FTP sites
• Configuration of Microsoft SQL server, including permissions, users and databases

Advanced Monitoring

• System monitoring, including uptime ping check, CPU usage, and disk space usage
• Web monitoring, including HTTP content checking and HTTP page load time alerts

• SQL Server monitoring, including SQL Server service monitoring and SQL query monitoring

Resource Trending and Troubleshooting

• Resource trend tracking, including RAM, CPU, and disk usage. Other trending available at request

• Base system troubleshooting