Complete Care Managed Services

OcrsWeb brings the highest level in reliability to your hosting experience with the industry’s most dependable, certified 24/7/365 support team.

In addition to our standard managed services, clients with the Windows Cloud Server and Dedicated Hosting plans have the option of upgrading to Complete Care Managed Services, the next level of service that more completely ensures the uptime, performance, and reliability they depend on.

Our Complete Care Managed Hosting Services program includes:

Service and Support

  • General phone and Email support from Microsoft certified system engineers
  • Managed redundant network and perimeter security
  • 24x7x365 phone critical support
  • Dedicated Microsoft certified support team who knows your business and configuration

Advanced System Administration

  • Microsoft critical patching
  • Weekly and daily system and data backups—14 day retention
  • Microsoft Windows security management
  • Microsoft Windows and active directory user management
  • Setup and configuration of Internet Information Server, including application pools, websites and FTP sites
  • Setup and configuration of Microsoft SQL server, including permissions, users and databases

Advanced Monitoring

  • System monitoring, including uptime ping check, CPU usage, and disk space usage
  • Web monitoring, including HTTP content checking and HTTP page load time alerts
  • SQL Server monitoring, including SQL Server service monitoring and SQL query monitoring

Resource Trending and Troubleshooting

  • Resource trend tracking, including RAM, CPU, and disk usage. Other trending available at request
  • Base system troubleshooting

OrcsWeb Managed Hosting

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"Don't change a thing, OrcsWeb. You have a winning combination of support and services and I like it as- is."
— Mark Eckeard, Wilmington Savings Fund Society Bank (WSFS Bank)